CX
North America

We will meet you where you want. CX North America attendees can choose to join in person, digitally, or both. All attendees will have access to:  

• Engaging keynote sessions, track sessions, and case studies that will uncover key considerations and best practices to help you deliver exceptional experiences for your customers.  
• Special sessions, including diversity and inclusion (D&I) content to help you and your organization in your commitment to D&I.  

• On-demand access to the sessions post-event until June 12, 2024. The guest keynotes will be available for 90 days as permitted. 

All attendees joining us in Nashville will experience three full days of main conference content from June 13–15, plus special pre-event content on Monday, June 12, featuring facilitated discussions, workshops, and other special sessions. In-person attendees will have access to all onsite content, sponsors, and experiences in addition to the digital experiences. Additional in-person experiences include:  

• One-on-one meetings with expert analysts to discuss your top priorities. View the analyst coverage areas.

• Hands-on workshops and networking sessions led by Forrester experts and analysts who are dedicated to answering the pressing topics for you and your peers.  
• Special sessions to help you apply lessons learned to your own business.  
• Opportunities to connect with leading cx, marketing, and digital vendors on the marketplace show floor. 

Digital experience attendees will have access to the conference content, sponsors, and immersive experiences via a robust portal designed to maximize attendee and sponsor experiences. Additional digital experiences include:  

• All Forrester keynotes and breakout sessions on demand 
• Digital-only sessions not available in person.  
• Sponsor marketplace with leading cx, marketing, and digital solution providers. 

• Digital sponsor marketplace featuring sponsor collateral and opportunities to engage with sponsors of interest.  
• Guided platform orientation to ensure that you are confident in navigating the event.  
• Self-serve networking, featuring attendee search.  
• Digital access until June 12, 2024. 

Contact us at sponsorships@forrester.com to discuss 2023 exhibition, branding, and speaking opportunities or call +1 888.343.6786.

Bring your expertise to the stage! Apply to speak here. Submissions will be considered on a rolling basis until all speaking slots are filled. If your submission is selected, a Forrester events representative will contact you to discuss next steps.

Speaking opportunities are open only to brands. If you are a vendor or agency, please contact our sponsorship team at sponsorships@forrester.com to learn how you can get involved in Forrester’s events.    

We offer complimentary press passes for certain qualified media outlets. Contact press@forrester.com to learn more.

Forrester will continue to do all it can to ensure the health and safety of event attendees. Please stay vigilant. As always, we encourage attendees to follow local guidelines to keep themselves and each other safe.

Book your stay at the Gaylord Opryland Resort & Convention Center! Limited number of rooms at a discounted rate may still be available. Book your hotel room here.

Forrester analysts with coverage spanning across several disciplines will be onsite at the event. Analyst one-on-one meetings will be offered to full conference attendees attending onsite at the event. Please review our detailed policies regarding analyst one-on-one meetings. Attendees will receive an email when they are eligible to book a meeting to discuss their organization’s top priorities. Download the Forrester Events App for more details on booking your analyst one-on-one.

The Forrester Events mobile app will be available for download in the Apple App Store or Google Play Store closer to the start of the event. The mobile app will be your roadmap for your onsite experience and agenda. Check back for more details on all the app will have to offer.

Forrester analysts with coverage spanning across several disciplines will be onsite at the event. Analyst one-on-one Meetings will be offered to full conference attendees attending onsite at the event. Attendees will receive an email when they are eligible to book a meeting to discuss your organization’s top priorities.

The Forrester Hub provides an important opportunity to engage with our analysts, learn about Forrester Decisions and even demo a wide array of services.  Plan to meet up at the Hub, where you and your colleagues can experience first-hand the power of greater alignment and also explore how Forrester can help your organization become truly customer-obsessed.

We want to ensure that all our attendees can participate fully in our event! If you did not indicate any specific accommodations during registration, you may email events@forrester.com before the event.

All attendees will have access to the digital platform to watch sessions on demand until June 12, 2024. Attendees will receive access to the platform via email.

We want to ensure that all our attendees have a positive experience. Attendees will be able to provide feedback in the mobile app and in a survey link shared post-event. For every attendee that completes our event survey, we will plant a tree with One Tree Planted. If you require an immediate response, please contact events@forrester.com for any support.