CX Sydney

April 30  |  Live Virtual Experience

About the Forum

CX Sydney 2020 brings together CX and marketing professionals motivated by the power of CX to drive their customer engagement, boost revenues, and accelerate business growth. CX and marketing must be unified to win, serve, and retain customers. For this reason, collaboration between CX and marketing will be the central theme of CX Sydney.

Join us to learn how marketers and CX professionals can come together to provide customers meaningful and frictionless experiences. CX Sydney will empower you to drive stronger collaboration and unlock the transformative power of customer experience.

We decided to hold CX Sydney virtually after careful deliberation and mainly because of the following reasons:


  • The safety and well-being of our community is our top priority. In light of travel restrictions, corporate travel bans, and guidance on social distancing due to the ongoing COVID-19 pandemic, we believe providing a virtual experience is a better  alternative to ensure the safety of the participants.
  • CX professionals rely on CX Sydney to help them to unlock the transformative power of customer experience. The decision to hold CX Sydney as a virtual conference was made to honor our commitment to these leaders and provide the best possible alternative under the current circumstances.

The online event will provide the same CX Sydney experience that our attendees have come to expect. We have made significant investments in a robust, user-friendly platform that will allow attendees to have access to:

  • All keynotes and track sessions
  • Analyst 1:1s to meet and discuss priorities
  • Virtual networking opportunities to interact and collaborate with other participants in real-time for a fully immersive experience.

Forrester defines a virtual conference as a fully immersive experience. Delivered via a sophisticated and secure cloud-based platform, CX Sydney will offer attendees advanced experiential and networking opportunities beyond video conferencing, screen shares, or webinars. It offers all the core components that have become the hallmark of CX Sydney including access to external keynote speakers, analyst 1:1s and community engagement.   The main difference between a live and a virtual event is that the attendees can access the virtual conference from anywhere in the world on any computer or mobile device rather than a physical location.

All attendees registered for CX Sydney will automatically be registered to attend the virtual CX Sydney. Details of how to access the event and helpful tips to maximize your experience will be shared in the coming weeks. If you haven’t registered yet, you can here or from the register button on the CX Sydney site.  

If you can’t attend the live conference April 30th you will still have access to all the sessions and content on demand so you can view them at your own convenience.  

If you have questions before CX Sydney, please contact us at During the virtual event, links to real-time support will be available.  

Visit our Sponsors tab above, send our sponsorship team an email at and a member of the team will get back to you as soon as possible. 

Who attends?

This Forum is relevant to people of all roles and titles who are responsible for engaging, serving, and delighting customers, including:

  • C-Level including:
    • Chief Customer Officers, CMOs/Marketing Directors, Chief Digital Officers, CIOs
  • VPs, Directors, and Managers of:
    • Customer Experience
    • Employee Experience
    • Customer Service
    • Product & Innovation
    • Digital Channels

But don’t stop there! Speak to one of our team members to find the best fit for you at our event. Email us at  A dedicated member of our team will be sure to point you in the right direction.


Yes, this event is open to the public.

Click “Register” above. Select the “I need to purchase ticket(s)” option. You can purchase one ticket,or add additional attendees before you complete your registration profile(s) and enter payment information. All attendees will receive a unique confirmation email with their unique reference number.  If you cannot locate the confirmation email, please check your spam folder, or email to have it re-sent.

Our standard ticket pricing is below. All pricing is in AUD. Attendees who purchase by credit card will be charged in USD.

Client Pricing: 600 AUD
Non-Client Pricing: 700 AUD
Government, Education, and Nonprofit: 500 AUD

Purchasing a ticket before our Early Bird deadlines can save you money. No code is required to qualify for the early rates.

It depends. Current Forrester clients may have access to event tickets as part of their overall account relationship. If your company is a Forrester client and you are not sure if you have access to a ticket, please email your dedicated account team or email us at If you have confirmed you have an available ticket or service units that can be used, register online by selecting the option, “I have a pre-purchased ticket or service units to use.” Your registration will be pending until you receive a confirmation email indicating your available event ticket or service units have been processed.

Yes, we offer a “3 for 2 Package.” When two colleagues from the same company register for an event at the same time, a third colleague may attend free of charge. This discount applies to credit card or check payments only. Group discounts cannot be combined with other offers, including Early Bird and sponsor rates. This promotion can be redeemed by using the promo code “3FORR2.”

Subsequent cancellation by any paying member of the team will result in a charge for the free attendee.

For other group sizes, send an inquiry to including the name of the event, the number of people who want to attend, and any budgetary requirements. A dedicated event sales representative will be in contact within two business days.

Tickets for Forrester events tend to sell out in advance. Please don’t wait too long to purchase a ticket if you are sure you want to participate.

No. Each event registration is for one person only. Event tickets may not be split or shared.

Tickets purchased for a specific event can be transferred to a colleague at any time prior to the event. To transfer your pass to a colleague, please click here. You’ll need to enter the email address used at registration and the reference number provided in your confirmation email. Or email for help.

If you are unable to attend and want to transfer your ticket to a different Forrester event, please email to inquire which events the ticket may be valid for.

Please click here for the full terms and conditions. Please contact us to submit all cancellation requests.

To view our event registration terms and conditions, please click here. To view Forrester’s privacy policy, please click here.

CX Sydney · April 30 · Live Virtual Experience

Take advantage of our team discount by using discount code 3FORR2 for three tickets for the price of two!