CX Forum
West

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center –and beyond.

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Clozd provides innovative win-loss services and technology to help B2B solution providers improve win rates, build better products, and strengthen competitive advantage. We deliver data-driven insights—powered by buyer feedback—that enable salespeople, marketers, product builders, and others to help their companies fix revenue problems and win more.

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Gradial is the system of work for enterprise marketing. Most AI tools focused on content creation. Gradial solved the harder problem: execution. Gradial agents handle the operational work between brief and live, including authoring, QA, governance, content migrations, and campaign operations, working across your existing martech stack. Brands like AWS, T-Mobile, Prudential, and U.S. Bank launch campaigns 10x faster without adding headcount. No rip and replace. No lock-in. Just agents that do the work.

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Kore.ai accelerates time to value from AI. We do this through our Agentic AI applications built on the industry-leading agent platform widely recognized by analysts and customers.  We focus on the most urgent industry and enterprise challenges where AI has proven impact – customer service, employee productivity, and process automation. From pre-built applications to application accelerators to custom built on the platform, we make outcomes happen at the speed your business needs.

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QuestionPro is a comprehensive customer experience (CX) solution provider, partnering with businesses of all sizes to drive revenue through enhanced customer insight and experience management. Our CX offerings feature an array of award-winning platforms, including voice of the customer (VoC) feedback management (QuestionPro CX), journey mapping and optimization (SuiteCX by QuestionPro), reputation management, deep dive experience research, idea capture and innovation management for both internal and external processes. Beyond our software offerings, we provide a range of CX services, such as managed program operation and support, educational and certification programs, and impactful strategy consulting.

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It’s time to reimagine marketing. To turn customer data into a brand differentiator. No matter the level of your marketing maturity, SAS can help you attract new prospects, deliver superior customer experiences, and strengthen brand loyalty. Marketing organizations can extend customer data activation, accelerate and automate marketing planning, create meaningful, profitable customer journeys and measure the impact of marketing activity across channels, devices, and points in time. SAS gives you the power to know. Learn more at sas.com/marketing.

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TheyDo is the context layer for customer experience — the platform that makes it intuitive for both people and AI to build and share the understanding enterprises need to know what’s happening, why it’s happening, and what to do next. The platform structures insights, priorities, and actions around journeys, creating the connective tissue between signals, systems, teams, and decisions across the entire organization. Over 100 global enterprises — including Ford, Lufthansa,  Autodesk, and Pfizer — already operate from a single source of experience context, using TheyDo as the backbone for CX-led decision-making and AI deployment at scale.

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