Technology & Innovation EMEA

October 12 – 13, 2023  |  London & Digital

The Technology Awards recognize excellence in technology strategy that drives an obsession with customer success and business growth.

The following reports define the key concepts at the core of Forrester Technology Awards.

  • The Customer-Obsessed Growth Engine. This report explains the key steps to take now to align internal operations that fuel a customer-obsessed growth engine designed to grow revenue, profit, and customer retention efficiently and consistently.
  • The Best Tech Organizations Are Future Fit This report helps you understand how IT organizations move through the stages of IT maturity to ensure their business delivers on the promise of customer obsession.

Read the blogs below to find out who the nominees were for the EA Award last year, and hear from the winner of the Technology Strategy Impact Award.


Technology Strategy Impact Award

The submission process should highlight new and innovative approaches to technology strategy, including the use of cutting-edge platforms, partnerships, and practices that accelerate growth and enable businesses to be more adaptive, creative, and  resilient.

The Technology Strategy Impact Award recipient will demonstrate:

  • A technology strategy that enables the firm’s customer obsession: an enterprise wide technology strategy that puts the customer at the center of the firm’s operating model.
  • A high-performing IT operating model that leverages a continuous, iterative, and integrated strategy-to-value delivery process linking business objectives through business capabilities, with end-to-end value streams.
  • Quantifiably better outcomes for customers, employees, and the business as a result

We encourage all companies who have achieved success with a modern, future fit technology strategy to participate in the Forrester Technology Strategy Impact Awards. However, we want to emphasize that this year, we are expecting even more innovative and impactful submissions.


Enterprise Architecture Award

Forrester is pleased to announce that this year’s EA Awards are co-judged by The Open Group, author of the TOGAF® Standard, which was developed by The Open Group Architecture Forum.

In selecting the winners of the 2023 Enterprise Architecture Award, the judges from Forrester and The Open Group are looking for stories of enterprise architecture (EA) excellence resulting in tangible business and customer results. Outcome-driven approaches to EA help firms become future fit — adaptive, creative, and resilient. This year’s winners will embody the six principles of outcome-driven enterprise architecture: valuable, influential, continuous, agile, accountable, and pragmatic.

The Enterprise Architecture Award winner will demonstrate:

  • An EA roadmap that contributes to the future fitness of the technology organization and the entire business.
  • EA practices that drive change, growth, and differentiation through timely yet strategic decisions.
  • An EA organization that embodies six principles: accountable, agile, continuous, influential, pragmatic, and valuable.
  • EA metrics that focus on customer outcomes and experiences.

We encourage all companies that have achieved success in outcome-driven EA practices to participate in the Enterprise Architecture Awards. We are looking forward to seeing the leading-edge cases that showcase the very best EA practices.


Executive Leadership Exchange

The Executive Leadership Exchange (ELE) is an executive program for up to 40 qualified senior technology executives. The program will expand on the Forrester thought leadership presented at the keynotes of the conference and create a private senior executive network. A facilitated networking session will be offered that targets best practices aligned to executive priorities.   

ELE is an invite-only program. To be approved to attend, applicants must be the senior-most technology leader from their organization, not reporting into any higher technology executive. Applicants cannot be representatives from high-tech and service provider organizations that sell technology products or services. Attendees who may meet these qualifications will be invited to join the ELE experience.

Please contact with any questions. 

Exclusive Agenda

Recommended Executive Agenda

Take Forrester’s guidance on which sessions to attend as a technology leader from the entire conference.

Private Executive Sessions

Attend private sessions featuring exclusive-panels and presentations from Forrester analysts.

Analyst Access

Priority Analyst 1:1 Booking

Receive priority booking for 1:1 networking and guidance meetings with our best-in-class analysts & experts.

Private ELE Networking Lounge

Connect with your peers during the conference at the exclusive sessions and in a private networking lounge.

Detailed Agenda

Thursday, 12 October

12:30 PM – 1:30 PM | Exclusive Lunch Roundtables: Challenge Ideas With Your Peers On Hot Topics!

Join us for lunch, where each table will have a hot topic for discussion during lunch. Choose your preferred table and start the discussion with your peers.

Topics tables include

  • Irresponsible Use Of Generative AI Will Be One Of The Top 10 Causes Of GDPR Enforcement Actions In 2024​? Laura Koetzle
  • Generative AI Won’t Fit The Skills Gap – Yet Dan Bieler
  • My Company’s Current “Strategic Partners” Aren’t Strategic, And Don’t Demonstrate Partner Behaviour​ Jeffrey Rajamani
  • Digital Sovereignty Means Far More Than Privacy And Data Protection Dario Maisto
  • A Common Goal Is For IT To Reduce Its Carbon Footprint By 10%, But I can Do Better Stephane Vanrechem

3:10 PM – 3:50 PM | Exclusive Keynote Q&A: Technology’s Role In Driving Customer-Obsessed Growth
You enjoyed the opening keynote by Maxie Schmidt on “Technology’s Role In Driving Customer-Obsessed Growth” and want to learn more? Join this exclusive Q&A with the keynote speaker.

Speaker: Maxie Schmidt, Forrester

Friday, 13 October

8:30 AM – 9:30 AM | Breakfast – Exclusive Q&A with Technology Award Winners
Join us for breakfast as we hear from our Technology Award winners who will share their success stories with you. Engage in the discussion, challenge ideas, and learn from your peers.

Facilitated by: Stephane Roger, Forrester

12:30 PM – 1:30 PM | Lunch Session: The Main Use Cases For Generative AI And What Does Regulation Require?
During this exclusive lunch, discuss the value Generative AI can bring to your business. Don’t ask ChatGPT, rather ask your Peers and our three analysts: Martha, Enza, and Diego.

Facilitated by: Stephane Roger, Forrester
Martha Bennett, Forrester
Enza Iannopollo, Forrester
Diego Lo Giudice, Forrester





Sessions will be limited to 20 attendees and pre-registration will be required.

Thursday, 12 October | 2:40 pm – 3:50 pm

Learn-A-Skill Workshop: Practical Zero Trust Implementation 

Participants will get a comprehensive understanding of key Zero Trust components. Through a combination of interactive discussions, real-world case studies, and practical exercises, attendees will learn how to translate Zero Trust principles into actionable strategies within their own organizations. The workshop will run for 70 minutes and is geared towards security professionals beginning or in the middle of their zero trust transformation.
Pre-Registration is required

An agenda summary has been included below: 

  • Introduction to Zero Trust  
  • Key Components of Zero Trust  
  • Applying Zero Trust 


Tope Olefun, Senior Analyst, Forrester
Paul McKay, VP, Research Director, Forrester 

Friday, 13 October | 1:00 PM – 2:00 PM

Learn-A-Skill Trust: Plan Your Talent And Skills Strategy 

Please join us for a 60-minute, small group workshop focused on core competencies to help you improve your tech talent strategic efforts.
Pre-Registration is required
 This session is for End-Users only. 

Attracting, securing and retaining talent for delivering winning customer experiences is one the most critical success factors of the day – in addition to having great products and services.  New skills and capabilities are required to deliver great services and customer experiences – technical, organizational, and soft skills.  

Yet, every organization is facing skill gaps when tackling their broader digital transformation initiative. To exploit the emerging opportunities successfully, you must close these skill gaps in your organization, through training, external hiring, or partnerships. In this session, participants will learn: 

  • Which competency areas are most critical. 
  • How to measure your own existing digital skills with Forrester’s Digital Competency Map. 
  • How to go attract and retain employees. 
  • Where the right skill clusters are in Europe. 
  • How to make work in an office environment more attractive. 
  • How to source and use digital talent remotely – also across international borders. 
  • Which issues matter to drive great employee experiences. 

William Dahlgren, Analyst, Forrester
Ash Mukherjee, Solutions Partner, Forrester 

Diversity, Equity & Inclusion

Diversity, equity & inclusion are part of the fabric of Forrester’s culture. We are excited to share that this year’s program includes sessions dedicated to a number of important areas of focus as it relates to diversity & inclusion.

Please note these sessions are available on the DIGITAL PLATFORM ONLY and will not be in-person sessions.


Build A Better Listening Strategy To Inspire And Enable Your Employees

Gone are the days when leaders stood in front of their followers and told them what matters. Modern leaders engage their teams to learn from them, and with them, what matters in business and for customers. But that can only happen with a more purposeful listening strategy. In this session, attendees will learn:   

  • What listening is and why it plays the largest role in an organization’s approach to employee input.  
  • How listening is a productive, rather than merely reactive, tool for improving the business.  
  • Why successful leaders will be known as much for what they learned as what they said.

Speaker: David Johnson, Forrester


Earning Excellence: How Managers Can Inspire And Enable Sustained Excellence

Energy and engagement are finite resources that are essential to achieving business results. One of the challenges that organizations and leaders face is that these resources have been depleted for many of their employees due to a lack of strategies to refresh and sustain that energy. In this session, we will: 

  • Define “tired rock stars” — high-engagement contributors who are at risk of burning out. 
  • Guide leaders to see the tired rock stars in their ranks (including, possibly, themselves) and understand them more clearly. 
  • Share how leaders can sustainably earn excellence from their talent.

Speaker: Jonathan Roberts, Forrester


Join The Green Market Revolution

Environmental sustainability is neither just a risk nor just a business opportunity but a revolution that will force CMOs to rethink their marketing. In this session, you will learn how to: 

  • Differentiate your approach to sustainability by embracing the green market revolution. 
  • Understand consumers’ behaviours and attitudes toward environmental sustainability. 
  • Learn from sustainable leaders on how to best engage your green customers. 

Speaker: Thomas Husson, Forrester


Panel: The Evolving Drivers Behind Accessibility Commitments: Attracting and Retaining Talent Enters The Spotlight

Compliance and avoiding lawsuits are no longer the primary drivers behind enterprise accessibility commitments.  In this panel session we will discuss why firms increasingly cite “attracting and retaining talent” as a top driver behind accessibility commitments and the best practices to deliver on those commitments.

You will learn:

  • The myths of providing accommodations and how to manage an increasing number of requests from employees
  • How companies personalize their employee value proposition at scale
  • Why a “one size fits all” approach to accessibility doesn’t work and why having a strong, accessible, culture can be the difference between a productive employee base versus and unsatisfied one,

Gina Bhawalkar, Forrester
Sarah Bernard, Co-Founder, Chief Operating Officer, Inclusively
Charlotte Dales, Co-Founder, CEO, Inclusively



Fireside Chat: Resilience, Growth Mindset And Self-Care: A Leadership Journey

A personal & professional journey that has seen this Product Leader succeed across multiple industries, geographies and at the intersection of technological & business disruption. In this fireside chat, Ash Mukherjee will discuss with Monica Carlesso how she has grown as leader by embracing curiosity and displayed grit to open to be constantly out of the comfort zone, yet has learnt how self-care is key to leadership and a sustainable growth. Modern leadership is about embracing change and dichotomies, both as strategic business levers but also to lead compassionately through massive societal changes and Monica will share her story with Ash. 
During this session, we will discuss:  
• A product leader’s journey across different industries and geographies, exploring challenges and implications 
• How to overcome the bumps of a growth journey with curiosity, grit and self-care.   

Ash Mukherjee, Forrester
Monica Carlesso, Lloyds Banking Group


Fireside Chat: Inner Master, Outer Impact: Lessons in Leadership 

Hitendra’s mission is to discover, codify, and explore the laws of success in life and leadership. With an MBA and Ph.D. from MIT’s Sloan School of Management, Wadhwa brings a mathematician’s rigor and a truth-seeker’s spirit to some of today’s most vexing questions about authenticity, success, leadership, and human potential. In this conversation, we’ll explore with Hitendra his personal journey of discovery, his insights, and his recommendations for defining, and then achieving purpose, and how you can be a better leader with Cultural Intelligence. 

Ash Mukherjee, Forrester
Hitendra Wadwha, Mentora Institute

Forrester Women's Leadership

Join us as we discuss the many ways you can power change and growth for yourself and other women in the workplace. Network and learn from your peers on advancement strategies for women leaders and participate in conversations about how to develop meaningful relationships with women leaders in the data and analytics industry. All are welcome to join! 

Thursday, 12 October | 10:45 AM – 11:25 AM

Panel: Overcoming Imposer Syndrome: Building Confidence And Mentoring Women Tech Professionals

This empowering session brings together accomplished women leaders in the tech industry who have dealt with either their own imposter syndrome or the women in their team and are dedicated to fostering a supportive community for aspiring women professionals. Come listen to personal anecdotes, practical tips, and mentorship insights, and connect with like-minded individuals.
Facilitated by: Raluca Alexandru, Forrester
Hitendra Wadhwa, Mentora Institute
Laura Koetzle, Forrester

Bring Your Team

“If you want to go fast, travel alone. If you want to go far, travel together.” Technology & Innovation EMEA provides a broad and deep agenda to maximise learning and networking opportunities for groups of attendees from the same company.

Take another look at the agenda today. Browse some sessions you think would interest your team. See for yourself why it really is smarter to “travel together” when you come to this year’s Technology & Innovation EMEA.

Small Team

  • Discounted Tickets: Receive 4 tickets for the price of 3 in one transaction. No code required, just add 4 tickets to your cart.

Large Team

Pricing and experiential incentive for teams of 25+ paid attendees from the same enterprise.

  • Priority 1-on-1s: Advanced access to book (1) 20-min 1-on-1 meetings before the general public.
  • VIP Seating in Keynote Room: Premier seating reserved for VIP attendees​
  • VIP Badge: Unique name badge identifier to signify VIP-level status.