It’s Time For A US Federal Chief Customer Officer

December 3rd, 2020

Rick Parrish Vice President, Research Director

Angelina Gennis Senior Analyst

Judy Weader Principal Analyst

With contributors:

Harley Manning , Ben Salamin

Summary

Customer experience (CX) professionals in and around government should read this research to understand the advantages and key traits of a federal chief customer officer (CCO). The Biden administration should work with Congress to create a permanent federal CCO role. The key characteristics of the first federal CCO depend on the administration’s CX strategy. To learn more about the advantages and key traits of CCOs in government, schedule an inquiry with one of our government CX experts and watch for forthcoming research on government CCOs globally.

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