Trends Report

Digitally Driven Citizen-Centric Services Will Strengthen Trust During China's Coronavirus Crisis

March 3rd, 2020
Danny Mu, null
Danny Mu
Guannan Lu, null
Guannan Lu
HB
Han Bao

Summary

Digital technologies are helping address some of the most pressing challenges in China during the coronavirus epidemic. Strengthening their citizens’ trust in moments of national crisis can help governments improve social stability beyond surveillance alone.

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