Best Practice Report

Put Customers At The Center Of Tech Processes

Intermediate Level: Process Practices For IT Transformation

February 1st, 2021
Christopher Condo, Principal Analyst
Christopher Condo Principal Analyst
Margo Visitacion, Vice President, Principal Analyst
Margo Visitacion Vice President, Principal Analyst
With contributors:
Chris Gardner , Andrew Dobak , Kara Hartig

Summary

Technology leaders at the intermediate level must advance IT with customer-focused processes that maximize value delivered. Once established practices are in place, it’s time to focus on putting the customer at the center of planning, increasing automation to drive faster delivery, and getting insight-driven feedback. This report outlines the actions required of technology leaders in the intermediate phase of IT process maturation.

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