Best Practice Report

Customize Your CX Champions Program

Build A Program To Grow CX Culture And Expand Organizational Impact

December 26th, 2019
Angelina Gennis, Senior Analyst
Angelina Gennis Senior Analyst
With contributors:
Harley Manning , Sam Karpinski , Shayna Neuburg

Summary

Customer experience (CX) champions or ambassadors programs are growing in popularity, with surprising diversity in execution. Many are an increasingly valuable aspect of CX teams’ efforts and influence across the organization, whether they’re used for training, project management, or recognition. This report explores a range of successful CX champions programs to identify qualities and considerations CX leaders can use to create or evolve their own programs.

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