CX governance is the foundation of better customer experiences, bringing together cross-functional stakeholders to review and take actions based on CX data, operational data, and strategic goals and objectives. Determine whether your company has an existing enterprisewide governance process; if so, CX should insert itself into what’s already in place so it becomes part of the standard decision-making chain. If you don’t have a governance model, CX leaders should build their own, incorporating leaders across the organization who can help set and enforce standards, make decisions, and mobilize resources to design, build, and improve experiences.