Trends Report

Inquiry Spotlight: Infrastructure & Operations Organizational Structures, Q1 2009

March 11th, 2009
Doug Washburn, VP, Research Products
Doug Washburn VP, Research Products
Rachel A. Dines, null
Rachel A. Dines
With contributors:
Simon Yates , Marc Cecere , Alexander Crumb

Summary

Infrastructure and operations (I&O) departments are currently in a state of flux. Beyond increasing centralization, I&O departments are reorganizing to become service-oriented or are at least considering such a change. Why? When surveyed, IT executives cite improved operations as the most critical enabler to the business viewing IT more positively — especially improved network and systems reliability and improved consistency and quality of IT processes. And as I&O leaders plan for a reorganization or adjust to their newly implemented changes, Forrester has received 79 inquiries from IT practitioners on I&O organizational structures. Reporting structures was the most common interest, followed by staffing, new roles, skills, and recruiting.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.