2012 Mobile Trends For eBusiness Professionals

May 2nd, 2012

Thomas Husson Vice President, Principal Analyst

Julie Ask

With contributors:

Patti Freeman Evans , Carlton Doty , Jeffrey Hammond , Douglas Roberge

Summary

Talk of "the year of mobile" is not only passé but also irrelevant. The disruptive forces of mobile arrived more than two years ago and will fundamentally change businesses in the decades to come. That's why when we revisited 2011 mobile trends in the"2012 Mobile Trends For eBusiness Professionals" originally published on February 9, 2012, we found that many, if not all of them, are still evolving and relevant. Mobile is generating both substantial web traffic and revenue for consumer-facing companies. While mobile is maturing as a technology, touchpoint, and medium, it is far from mature. The speed of change is challenging companies to rethink resource allocation, organizational structures, and internal processes ranging from development methodologies to key performance metrics. This report helps eBusiness and channel strategy professionals understand the most important trends that will affect their businesses this year and provides an overview of the key trends Forrester anticipates in 2012 and beyond.

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