Choose The Right Mobile Banking Solution

March 24th, 2016

Jost Hoppermann

With contributors:

Aurelie L'Hostis , Benjamin Ensor , Mike Chirokas , Rachel Birrell

Summary

Increasing mobile banking adoption and customer expectations put banks under pressure to develop advanced mobile banking capabilities. They often prioritize implementable single-channel solutions over more sophisticated but slower-to-implement cross-channel solutions to meet urgent business needs, but execs must recognize the impact of these decisions. This report discusses the various roads to different mobile banking solutions, identifies tradeoffs, and provides an overview of vendors that can help banks get the mobile banking solution that best suits their environment. This is an update of a previously published report Forrester reviews and updates it periodically for continued relevance and accuracy.

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