Summary
Digital banking teams want to know where they stack up against competitors when it comes to their secure websites and other digital features — everything from mobile functionality to customer service via social media. In addition, online and mobile strategists are constantly looking for best practices in digital banking functionality and features. Forrester employed our User Experience and Functionality Benchmark methodology to evaluate and rank the six largest retail banks in the US. This report outlines our findings and the insights and best practices we uncovered.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).