Trends Report

2013 Canadian Bank Secure Website Rankings

RBC Remains The Leader, But BMO And Scotiabank Are Close Behind

December 26th, 2013
Peter Wannemacher, Principal Analyst
Peter Wannemacher Principal Analyst
With contributors:
Benjamin Ensor , Stephen Walker , Rachel Roizen , Alex Causey

Summary

Digital teams at banks are continuously evaluating their secure websites, with an eye toward enhancing content and functionality. These teams want to know how they compare with their peers, while also looking for best practices in digital banking. To help, Forrester used its Website Functionality Benchmark methodology to evaluate and rank the six largest retail banks in Canada across more than 50 criteria. This report outlines our findings and the insights and best practices we uncovered.

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