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2013 UK Mobile Banking Functionality Rankings

Forrester Evaluates Mobile Banking At The Four Largest UK Banks

April 25, 2013

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Why Read This Report

With customer expectations rising and substantial business at stake, digital banking strategy teams know they must keep improving their mobile services. This is one of three reports that detail the findings from Forrester's global benchmark of the mobile services of 15 banks across North America, Western Europe, and Australia. This report evaluates the mobile banking services of the four largest UK banks across more than 50 criteria using our Mobile Banking Functionality Benchmark methodology. This research will help eBusiness and channel strategy professionals understand what functionality is being offered by the largest banks today and see what constitutes best practice in mobile banking.

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Also in Collection: European Digital Financial Services Benchmark

Table of Contents

  • Forrester's Mobile Banking Functionality Benchmark Methodology
  • The Ranking: NatWest Edges Ahead Of Barclays And Lloyds TSB
  • Mobile Banking Functionality Best Practices Of UK Banks
  • RECOMMENDATIONS

  • UK Banks Are Mostly Meeting Expectations; Now They Must Exceed Them
  • Supplemental Material
  • Related Research Documents

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