Trends Report

2013 US Bank Secure Website Rankings

Citi Retains The Top Spot

December 26th, 2013
Peter Wannemacher, Principal Analyst
Peter Wannemacher Principal Analyst
Rachel Roizen, null
Rachel Roizen
With contributors:
Benjamin Ensor , Stephen Walker , Alex Causey

Summary

Digital teams at banks are continuously evaluating their secure websites, with an eye toward enhancing content and functionality. These teams want to know how they compare with their peers, while also looking for best practices in digital banking. To help, Forrester used its Website Functionality Benchmark methodology to evaluate and rank the six largest retail banks in the US across more than 50 criteria. This report outlines our findings and the insights and best practices we uncovered.

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