Best Practice Report

2016 UK Mobile Banking Functionality Benchmark

Lloyds Bank Continues To Offer The Most Extensive Functionality

May 18th, 2016
AC
Alex Causey
With contributors:
Peter Wannemacher , Benjamin Ensor , Rachel Roizen , Cody White , Nicole Lesperance

Summary

This report explores the best practices we've uncovered by reviewing the mobile banking functionality of six of the largest retail banks in the UK. It's intended to help digital banking strategy executives identify areas for improvement such as providing better service features for customers. While all of the UK banks have made improvements over the past year, Lloyds Bank continues to offer the most extensive functionality, including advanced features such as letting customers book a branch appointment within the mobile app.

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