Best Practice Report

2017 European Online Banking Functionality Benchmark

BBVA Earns The Highest Overall Score

December 13th, 2017
Aurelie L'Hostis, Principal Analyst
Aurelie L'Hostis Principal Analyst
With contributors:
Edoardo Zavarella , Benjamin Ensor , Cheryl Hart , Sam Bartlett

Summary

Tens of millions of Europeans use their banks' secure websites to conduct both routine and infrequent banking tasks. Digital banking strategy executives need to deliver online banking services that not only exceed customers' current needs and expectations but also anticipate their future needs and improve their financial well-being. To help digital banking teams improve their online banking services, Forrester used its Digital Banking Functionality Benchmark methodology to assess the secure websites of 13 retail banks in Europe.

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