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2017 China Mobile Banking Benchmark

China Merchants Bank Tops Our Review Of Chinese Banks

June 1, 2017

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Why Read This Report

Digital banking strategy executives need to deliver mobile banking services that not only exceed customers' current needs and expectations, but also anticipate their future needs and improve their financial well-being. To help digital banking teams understand how their services compare with their peers, identify good practices, and improve their mobile banking services, we used our Mobile Banking Benchmark methodology to evaluate the mobile banking services of six retail banks in China.

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Table of Contents

  • Forrester's Mobile Banking Benchmark Methodology
  • The Benchmark: CMB Leads With Useful And Usable Mobile Services
  • Mobile Banking Best Practices Of Banks In China
  • Recommendations

  • Mobile Banking Should Go Beyond Transactions
  • How Forrester Can Help

  • Identify Your Mobile Banking Strengths And Weaknesses
  • Supplemental Material
  • Related Research Documents

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