2023 Service Desk Benchmarks, Global

September 7th, 2023

Kathryn Bell

With contributors:

Lauren Nelson , Chris Langlois , Diane Lynch

This data-driven report outlines important operational benchmarks from Information Services Group (ISG) for service desk and workplace services on budgets, staffing levels, outsourcing, and employee satisfaction. Understanding these benchmarks and their implications will help operations leaders examine their own strategies, priorities, and roadmaps for the service desk and make adjustments as necessary.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.