Trends Report

Apply Maslow's Hierarchy And Deming's PDCA Cycle For Continuous Infrastructure Improvement

January 12th, 2018
Naveen Chhabra, Principal Analyst
Naveen Chhabra Principal Analyst
With contributors:
Glenn O'Donnell , Will McKeon-White , Bill Nagel

Summary

Infrastructure and operations (I&O) teams have a broader charter in the age of the customer. I&O pros must optimize their infrastructure people, processes, and technology in pursuit of customer obsession. This report provides insight into how I&O pros can apply Maslow's hierarchy of needs and Deming's plan-do-check-act cycle to drive business growth. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy. We revised this edition to factor in new ideas, examples, and data.

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