Best Practice Report

Best Practices In Global Mobile Banking Functionality, 2019

Leading Banks Continue To Raise The Bar On Mobile Functionality

December 23rd, 2019
Meng Liu, Senior Analyst
Meng Liu Senior Analyst
Zhi-Ying Barry, Senior Analyst
Zhi-Ying Barry Senior Analyst
Arnav Gupta, null
Arnav Gupta
August du Pont, null
August du Pont
With contributors:
Ashutosh Sharma , Oliwia Berdak , Peter Wannemacher , Aurelie L'Hostis , Senem Guler Biyikli, PhD , Madeline King , Han Bao , Seles Sebastin , Corrado Loreto , Sukriti Dangi

Summary

Mobile apps have become the touchpoint of choice for millions of banking customers to manage their finances. With expectations rising, digital banking teams know they need to continuously iterate their mobile apps to ensure that they build their mobile banking experiences around customer needs. This report helps digital banking executives understand what mobile features are being offered today, identify best practices, and find new ways to improve their own mobile services.

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