Trends Report

Brief: Analytics Drive The Next Wave Of Dynamic Case Management

Enterprises That Forrester Surveyed Share Their Progress

August 24th, 2016
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
With contributors:
Alex Cullen , Madeline King , Kara Hartig

Summary

Streamlining routine tasks and organizing information for service requests, investigations, or incident management has been the goal of dynamic case management (DCM) installations. But the nature of work has changed. Enterprises must now use predictive analytics with DCM to serve customers, accelerate investigations, and reduce risks. This report helps enterprise architecture (EA) professionals prepare to integrate analytics into future case management applications.

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