Trends Report

Brief: IoT And Analytics Startups Can Turn Insurers Into "The Good Guys"

Insurers Deliver Broader Services, Greater Engagement, And More Value With New Technologies

March 1st, 2016
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
Ellen Carney, Principal Analyst
Ellen Carney Principal Analyst
With contributors:
Elizabeth Cullen , Alex Cullen , Frank Gillett , Diane Lynch

Summary

The property and casualty (P&C) insurance industry is notoriously conservative. But in the age of the customer, this old-guard loyalty to the status quo needs to change. In this brief, Forrester highlights emerging solutions, based on analytics, the Internet of Things (IoT), and mobility, that will help insurers combine preventative action with post-event responsibility and wrap services around the standard policy framework. Enterprise architecture (EA) professionals should read this report for an introduction to emerging solutions that can improve customer experience (CX) and digital operations and give new options for customer value.

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