Trends Report

Brief: Master Change Management And Upgrade Skills To Transform

The Need For Increasingly Frequent, Global, And Customer-Obsessed Transformation Strains Understaffed CIOs

August 17th, 2015
Marc Cecere, null
Marc Cecere
With contributors:
David Truog , Amanda LeClair

Summary

Most companies are transforming in ways that require wrenching changes to business models and technology and that stretch their ability to execute. The increased need for speed and customer obsession in the age of the customer adds even more pressure. To help, this report draws from interviews with 38 companies that have gone through a business transformation. It identifies the key drivers, problems, and capability gaps, and tells CIOs what to do to fill them.

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