Trends Report

Tackle Five Key Areas Of Risk For Successful AI Projects

Create Clear Road Maps To Avoid Getting Burned

June 7th, 2017
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
With contributors:
Matthew Guarini , Rachael Klehm , Rachel Birrell

Summary

Mobile and social are still core enablers in the age of the customer, but the focus has shifted to the potential of artificial intelligence (AI) and automation to build next-generation customer experiences. While the possibilities are numerous, the specific steps to get there are less clear, so CIOs are rightly concerned about getting burned. This report discusses five specific areas of risk and how to avoid them. Addressed properly, these risk areas provide a template for implementing AI to deliver differentiated and valuable services.

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