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For Infrastructure & Operations Professionals

Build A Business Case For Enterprise Smart Glasses

The Total Economic Impact™ Of Smart Glasses

September 30, 2016


  • By J. P. Gownder,
  • Shaheen Parks
  • with Christopher Voce,
  • Michael Caputo,
  • Diane Lynch

Why Read This Report

Smart glasses are helping employees better serve customers in a wide array of contexts. They're hands-free tools that offer access to digital assets, process-specific software, and even real-time video collaboration. The market is young, but leading-edge organizations have already begun equipping workers with smart glasses. To test if there's value for your organization, you'll want to build a business case that includes a return-on-investment calculus. In this report, we leverage Forrester's Total Economic Impact™ (TEI) methodology as well as our I&O PACT (identify, orchestrate, pilot, augment, connect, and train) methodology to help infrastructure and operations (I&O) leaders build their own business cases.

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Table of Contents

  • Smart Glasses Are Opening News Doors For Enterprise Tech Innovation
  • Three Scenarios For Building A Business Case For Smart Glasses
  • Recommendations

  • Use Your Business Case Within An Overall Smart Glasses Strategy
  • Related Research Documents

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