Building The Business Case For A Bring-Your-Own-Device (BYOD) Program

This report outlines Forrester's guidance for developing a business case to justify a BYOD program to support your workforce enablement strategy. Supporting the growing number and increasing diversity of mobile devices used for work is particularly challenging for infrastructure and operations (I&O) executives — and BYOD adds another wrinkle. While giving more employees autonomy in how they get work done increases their engagement, justifying the ongoing investment in BYOD programs requires I&O execs to capture the comprehensive costs, benefits, and impacts of their implementation across the corporation. Although many I&O pros are currently developing BYOD programs, our interviews with I&O execs indicate that often they have not captured the end-to-end benefits, costs, and impacts. This report helps you clear that hurdle and contains a comprehensive list of benefit and cost categories associated with deploying a BYOD program; it also highlights examples of the positive impacts your BYOD program can have throughout the organization. This report was originally published on October 23, 2012; Forrester reviews and updates it periodically for continued relevance and accuracy.