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For Customer Experience Professionals

CX Teams In 2019: What They Do, Where They Report, And Their Size And Budget

February 20, 2020

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Why Read This Report

In May and June 2019, Forrester fielded a survey to customer experience (CX) professionals across the globe. We received hundreds of completed responses detailing what CX professionals are responsible for, where they report in their organizations, how many colleagues they have on their teams, and the size of their budgets. This report summarizes that survey data and includes analysis of interviews with CX pros for additional context.

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Table of Contents

  • CX Teams: What, Where, How Many, And How Much
  • What It Means

  • No Hard And Fast Rules Will Emerge For Building A CX Team
  • Supplemental Material
  • Related Research Documents

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