Report

Case Study: JD.com Delivers Superior CX With Digital Supply Chain And In-House Logistics

How China's Largest Retailer Wins By Infusing Operations With Emerging Tech
November 12th, 2018
With
Han Bao
and Bill Nagel

Summary

JD.com, the largest retailer in China, sees investments in logistics and supply chain as key enablers of sustainable customer experience (CX) differentiation in a highly competitive market. This report details how retailers and consumer goods companies ca

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