Trends Report

Convert Core Output To Digital Now

Fifty Percent Of Core-System Output Will Be Digital By 2020

July 10th, 2014
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
With contributors:
Leslie Owens , Emily Jedinak , Deepti Datta

Summary

The output from core systems is mostly communications of record — a monthly statement or a letter cancelling a policy. Forrester clients frequently ask about converting this type of output from print to digital as they move from a paper-first mentality to omnichannel communications. To assist them, we have identified the key barriers that firm's face. We then explore three best practices across all industries.

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