Customer-Obsessed Leadership Powers Great EX

Align Your Leadership To Drive Your Organization Toward Customer Obsession
May 14th, 2021
Emily Stutzman
and Rachel Birrell


This report shows that to complete the journey to customer obsession, you must establish a strong foundation of leaders who are empowered to drive the right behaviors on their teams and across the organization.

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This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.