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For eBusiness & Channel Strategy Professionals

Digital Disruption Hits Retail Financial Services

Disruptors Deliver Superior Customer Experiences At A Lower Cost

July 16, 2014


Why Read This Report

Digital disruption has arrived in retail financial services. Banks, insurers, and wealth management firms are besieged by a wave of disruptors that aim to use digital tools to deliver superior customer experiences at a fraction of the cost. Regulation is no longer a barrier to entry: Digital disruptors adopt new business models that often let them bypass any regulatory hurdles. With their focus on digital touchpoints, digital executives at incumbent firms understand and are well positioned to respond to this threat. In this report, we map out the disruptors to help digital executives think through and articulate the dangers of disruption to their colleagues and explain why incumbent firms should act now.

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Table of Contents

  • Digital Disruption Has Arrived In Retail Financial Services
  • recommendations

  • To Win, You Have To Be Better, Faster, And Stronger

  • Disruption Will Usher In Further Fragmentation Of Financial Services

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