Report

Digital CX And Design Trends, 2020

May 20th, 2020
With Contributors:
Amelia Nickels
and Shayna Neuburg

Summary

This report examines XD trends and how your efforts to improve digital customer interactions must connect better with your XD process and team.

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.