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For B2C Marketing Professionals

Drive Toward Social Intelligence Maturity

Follow The Four P's To Plan Your Strategy

March 9, 2016


Why Read This Report

The social web creates a staggering volume of data each day. Extracting valuable customer insights from this data requires strategic planning. Maximize the value of your social listening and monitoring efforts to elevate your organization to new levels of customer intelligence. This brief provides B2C marketing professionals with a framework for planning and executing their social intelligence practice — from early social monitoring to fully integrated insights. This report was last updated on December 1, 2014; Forrester reviews and updates it periodically for continued relevance and accuracy.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

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