Report

ESM: The Software Platform For Knowledge Workers

Enable Your Digital Business With This New Enterprise Platform
March 24th, 2020
With
John Rymer
Tyler Brown
and Diane Lynch

Summary

Enterprise service management (ESM) has emerged from the crowded IT service management (ITSM) market. By expanding service thinking and the service catalog into domains outside of IT as well as speeding up workflow development, ESM vendors and infrastruct

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