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For Customer Experience Professionals

EX Measurement Best Practices: New Data Sources, New Insights, And More Accountability

How To Continuously Shape A PEAK Employee Experience

September 3, 2019

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Why Read This Report

Most companies devote so much of their limited employee experience (EX) measurement resources to surveying employees that they overlook other sources of insights and fail to act on the insights to improve EX. This report describes how EX leaders can measure EX in ways that are both more efficient and more reflective of what matters to employees. The report also documents how to act on EX measurement data to create better employee experiences.

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Table of Contents

  • EX Measurement: Go Beyond Surveys And Focus On Accountability
  • Recommendations

  • Get Started With The New Science Of EX Measurement
  • Supplemental Material
  • Related Research Documents

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