Trends Report

Make Technology A Priority For Your Operation

Shift Gears By Focusing On The Customer, New Skills, And Reduced Complexity

March 22nd, 2016
Marc Cecere, null
Marc Cecere
Charlotte Wang, null
Charlotte Wang
With contributors:
Sharyn Leaver , Nigel Fenwick , Rachael Klehm , Ian McPherson

Summary

In the age of the customer, the focus of technology management must shift toward winning, serving, and retaining customers. Understanding how and where to prioritize this shift is a critical aspect of technology leadership. This report describes the landscape of options CIOs must navigate to lead in the age of the customer — options that both simplify existing back-office technology services and accelerate new technology capabilities.

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