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For eBusiness & Channel Strategy Professionals

Five Key Stakeholders Will Define Retail In The 2020s

Vision: The Retail E-Commerce Playbook

January 27, 2021

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This is the Vision report in The Retail E-Commerce Playbook For 2021.

Why Read This Report

New business models and new ways of getting goods to consumers have already transformed retail. In the coming years, retailers and brands will bow to tighter scrutiny and accountability by customers, employees, regulation, and even fellow suppliers to develop an accurate and fair account of the impact of their decisions on all ecosystem stakeholders. This report explores the future of retail and what retailers must do to be successful in the next 10 years.

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Table of Contents

  • Retail Success Depends On Serving More Than Shareholders, Buyers
  • Customers Are Redefining What Value Means Beyond Low Cost
  • Communities Will Demand More From Local And Global Retailers
  • Employees As Investments: Taming Churn And Raising Satisfaction
  • Suppliers Held To Higher Standards Will Become Table Stakes
  • What It Means

  • The New Retail: Higher Prices, Transparency, And Alternative Models
  • Supplemental Material
  • Related Research Documents

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