Report

Forrester Infographic: AI Experiences A Reality Check

Three Challenges Hold Firms Back From Achieving Enterprise AI Aspirations

May 17th, 2019
With contributors:
Gene Leganza, Katie Hampton, Chandler Hennig

Summary

AI's potential has given companies lofty expectations of transforming their business and dominating their market. But data quality, talent scarcity, and a trust gap serve as a reality check. Most enterprise AI models don't make it into production, and many stall at the pilot or proof-of-concept phase, even when they show value. The path to enterprise AI is full of twists and turns, false starts, and lessons to learn — this infographic will help customer insights pros navigate it.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.