Trends Report

Forrester Infographic: The Impact Of COVID-19 On Payments In Canada

August 21st, 2020
Lily Varon, Principal Analyst
Lily Varon Principal Analyst
Meng Liu, Senior Analyst
Meng Liu Senior Analyst
Arnav Gupta, null
Arnav Gupta
Jacob Morgan, null
Jacob Morgan
With contributors:
Fiona Swerdlow , Nicole Murgia

Summary

Forrester’s recent Consumer Technographics® data reveals that COVID-19 is shifting consumer behaviors toward digital payments across the globe. The COVID-19 global pandemic accelerated consumers adoption of digital payment methods as they look to minimize their risk of infection through contact with cash or merchant payment terminals. Forrester’s recent consumer surveys focused on consumer behavior amidst the COVID-19 pandemic and demonstrated an increased adoption of, satisfaction with, and plans to continue using digital payments among Canadian consumers. This infographic is part of a series; it looks at the likely lasting impacts of the pandemic on payments in Canada.

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