Report

Forrester's Balanced Scorecard Helps Redefine How You Manage Performance

Make Business Outcomes And Agility The Key Metrics For Your Team
September 15th, 2016
With Contributors:
Rachael Klehm
and Carmen Margarit-Stoica

Summary

Forrester developed its IT Balanced Scorecard for CIOs almost a decade ago, based on the original Balanced Scorecard framework proposed by Robert S. Kaplan and David P. Norton. In 2014, we updated this framework to reflect that — in an age where powerful

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