Good Alone, Better Together: Integrating Chat And Virtual Agents

Creating Seamless Customer Service Interactions Is Key To Meeting Customer Expectations
October 29th, 2014
Zia Daniell Wigder
and Rebecca Katz


Increasingly, organizations are turning to live chat and virtual agent tools in order to keep pace with the ever-demanding consumer. And for good reason: the ability to scale immediate, contextual assistance makes self-service technology a key tool in the

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