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For eBusiness & Channel Strategy Professionals

Healthcare 2020: The State Of The Doctor-Patient Relationship In The US

Key Findings From A Forrester And HIMSS Annual Benchmark Study Of Patient And Provider Experiences

March 10, 2020


Why Read This Report

The patient and provider experience is deteriorating against a changing landscape. Increasing competition and high costs of care threaten the success of traditional healthcare providers. To assess the current state, Forrester and the Healthcare Information and Management Systems Society (HIMSS) surveyed 174 US healthcare professionals on their digital health adoption and strategies. Healthcare leaders should use this report to benchmark their current efforts and create a digital strategy that leads to lasting doctor-patient relationships.

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Table of Contents

  • Doctor-Patient Experiences Will Deteriorate With New Market Challenges
  • HCOs Must Examine Value Through The Lens Of Patients And Providers
  • Build A Patient Experience Strategy That Blends CX, Tech, And Data
  • Create A Provider Experience Strategy That Is Data Driven
  • Benchmark Against Your Peers And Copy The Patient-Focused Leaders
  • Recommendations

  • Create A Stronger Doctor-Patient Relationship In Five Steps
  • Supplemental Material
  • Related Research Documents

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