Trends Report

Healthcare 2020: The State Of The Doctor-Patient Relationship In The US

Key Findings From A Forrester And HIMSS Annual Benchmark Study Of Patient And Provider Experiences

March 10th, 2020
Arielle Trzcinski, Principal Analyst
Arielle Trzcinski Principal Analyst
Jeff Becker, null
Jeff Becker
Annalise Clayton, null
Annalise Clayton
With contributors:
Daniel Hong , Paul-Julien Giraud

Summary

The patient and provider experience is deteriorating against a changing landscape. Increasing competition and high costs of care threaten the success of traditional healthcare providers. To assess the current state, Forrester and the Healthcare Information and Management Systems Society (HIMSS) surveyed 174 US healthcare professionals on their digital health adoption and strategies. Healthcare leaders should use this report to benchmark their current digital health efforts and create a digital strategy that leads to lasting doctor-patient relationships.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.