Skip to main content

Save or Share this Report

For eBusiness & Channel Strategy Professionals

Healthcare 2020: The State Of The Doctor-Patient Relationship In The US

Key Findings From A Forrester And HIMSS Annual Benchmark Study Of Patient And Provider Experiences

March 10, 2020

Authors

Why Read This Report

The patient and provider experience is deteriorating against a changing landscape. Increasing competition and high costs of care threaten the success of traditional healthcare providers. To assess the current state, Forrester and the Healthcare Information and Management Systems Society (HIMSS) surveyed 174 US healthcare professionals on their digital health adoption and strategies. Healthcare leaders should use this report to benchmark their current efforts and create a digital strategy that leads to lasting doctor-patient relationships.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).

Purchase

Table of Contents

  • Doctor-Patient Experiences Will Deteriorate With New Market Challenges
  • HCOs Must Examine Value Through The Lens Of Patients And Providers
  • Build A Patient Experience Strategy That Blends CX, Tech, And Data
  • Create A Provider Experience Strategy That Is Data Driven
  • Benchmark Against Your Peers And Copy The Patient-Focused Leaders
  • Recommendations

  • Create A Stronger Doctor-Patient Relationship In Five Steps
  • Supplemental Material
  • Related Research Documents

Recommended Research