Trends Report

Healthcare 2020: The State Of The Doctor-Patient Relationship In The US

Key Findings From A Forrester And HIMSS Annual Benchmark Study Of Patient And Provider Experiences

March 10th, 2020
Jeff Becker, null
Jeff Becker
Annalise Clayton, null
Annalise Clayton
With contributors:
Daniel Hong , Paul-Julien Giraud


The patient and provider experience is deteriorating against a changing landscape. Increasing competition and high costs of care threaten the success of traditional healthcare providers. To assess the current state, Forrester and the Healthcare Information and Management Systems Society (HIMSS) surveyed 174 US healthcare professionals on their digital health adoption and strategies. Healthcare leaders should use this report to benchmark their current digital health efforts and create a digital strategy that leads to lasting doctor-patient relationships.

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