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For Infrastructure & Operations Professionals

How To Budget For Workforce And Customer-Facing Technologies For 2018 And Beyond

Benchmarks: The Workforce Enablement Playbook

July 31, 2017

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This is the Benchmarks report in The Workforce Enablement Playbook For 2017.

Why Read This Report

Infrastructure and operations (I&O) leaders planning their budgets for 2018 and beyond must invest in business technology (BT) that helps win, serve, and retain customers. They must create a strategy and budget to outfit employees with devices, software, and services to improve their productivity while also helping with both the strategy and budgetary support of customer-facing interaction technologies. This report helps you benchmark your organization against those of your peers as you work with business partners to plan investments that will drive business results for your company. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. This update includes recent Forrester survey data on budgeting for business technology.

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Table of Contents

  • Take A Business-Focused View Of Your Budget And Priorities
  • New Form Factors And Windows 10 Will Spur PC Budget Growth
  • Three Steps To Ensure That Tech Purchasing Is A Shared Responsibility
  • Recommendations

  • Tightly Couple I&O Budgets And Planning To Business Strategy
  • Supplemental Material
  • Related Research Documents

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