Skip to main content

Save or Share this Report

For Customer Experience Professionals

How To Succeed As A CX Professional

Lean On Your Strengths To Advance Your Career And Your Organization's CX Program

April 8, 2020


Why Read This Report

Even the best customer experience (CX) professionals struggle to drive change when their strengths aren't a good match for the CX challenges facing their organization. What's more, some CX pros don't even know what their true strengths are — having been misled by popular but inaccurate personality tests. This report will help CX pros understand how to discover their strengths and succeed by applying them.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Table of Contents

  • Winners Play To Their Strengths
  • Match Your Strengths With Your Organization's Situation
  • Recommendations

  • Create A Strength-Based CX Team And Contribute To Its Success
  • Supplemental Material
  • Related Research Documents

Recommended Research