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For Customer Experience Professionals

How To Succeed As A CX Professional

Lean On Your Strengths To Advance Your Career And Your Organization's CX Program

April 8, 2020

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Why Read This Report

Even the best customer experience (CX) professionals struggle to drive change when their strengths aren't a good match for the CX challenges facing their organization. What's more, some CX pros don't even know what their true strengths are — having been misled by popular but inaccurate personality tests. This report will help CX pros understand how to discover their strengths and succeed by applying them.

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Table of Contents

  • Winners Play To Their Strengths
  • Match Your Strengths With Your Organization's Situation
  • Recommendations

  • Create A Strength-Based CX Team And Contribute To Its Success
  • Supplemental Material
  • Related Research Documents

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