How Australian Financial Services Firms Won Or Improved At CX In 2020

Long-Term Efforts To Establish Solid CX Foundations Are Paying Off
February 18th, 2021
With Contributors:
Seles Sebastin
and Bill Nagel


The 2020 Australian banking and superannuation Customer Experience Index (CX Index™) results shook up the rankings among financial services firms, as one bank and two superannuation firms saw statistically significant improvements in their CX Index scores

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