Report

How To Build An Effective Customer Success Planning Framework

A Guide To Creating A Plan To Ensure Positive B2B Customer Experiences
April 22nd, 2019
With Contributors:
Ben Salamin
and Shayna Neuburg

Summary

Customer success management (CSM) ensures that a business and its clients both get value from their relationship. It does this by guiding clients down a path to reach their desired business outcomes, thereby increasing the odds that those clients will ren

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