How To Succeed As A CX Professional

Lean On Your Strengths To Advance Your Career And Your Organization's CX Program
April 8th, 2020
With Contributors:
Brian Mukasa
and Shayna Neuburg


Even the best customer experience (CX) professionals struggle to drive change when their strengths aren't a good match for the CX challenges facing their organization. What's more, some CX pros don't even know what their true strengths are — having been m

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.